Before contacting about return/faulty item(s)
Before contacting us regarding returns and faulty item please double check that our item(s) are not as they state in the item(s) description, such as dimensions and quantity.
Receiving the wrong size
If you believe you have received the wrong size item or the item(s) isn’t as stated, refer back and check the item(s) description before contacting. All item(s) have all the necessary information stated. Ensure you are measuring the correct Internal or external Diameter that is stated in the item(s) description.
Eco-filtrations ranges of products are all manufactured and produced to metric British standard. Eco-filtrations dedicated and committed team has over 50years experience and a name that is respected by koi and other fish pond enthusiasts around the globe. Eco-filtration can ensure all of its valued customers with the utmost confidence that all of the products that are on sale are the correct intended sizes that meet all the industry standards.
Your Right to Cancel and Return:
There are a number of circumstances when you may wish to cancel and/or return goods ordered.
Should you find that an order placed is unsuitable for your requirements; the Company will provide you with a full refund for any UNUSED and UNOPENED item(s) returned to us within 7 days of purchase/receiving the item(s). On such occasions, you must contact the Company in writing (or via email sent to email@example.com or by sending a message through ebay/Amazon quoting your order number and the item(s) that you wish to be returned prior to returning the product(s).
Once the Company has received and acknowledged your requirement, they will provide you with the necessary procedure which you must ensure is followed. The Company will provide a full refund for these item(s) once received back to us in original condition, excluding any carriage charges that may have been incurred when initially dispatching the order.
Please also note it is your responsibility to get the item back to us at your cost in a new undamaged condition.
When returning goods, we recommend that you use a courier or deliver them personally to our Head Office. The Company accepts no responsibility for damage that is incurred in transit when returning goods, or for goods that are lost in transit.
Should an item be faulty, you must always contact us prior to sending the goods.
If the goods returned to us are faulty, we will not pay the return postage unless we have provided permission for the goods to be returned to us. We will only repay the shipping costs if agreed to a level of second class recorded, please do not return faulty goods to us using either a First Class or Special Delivery Service or without our permission first.
Once the Item(s) have been returned to us, they will be tested and inspected by our products specialists (This might take up to 14 days) if the item(s) are found to be faulty a replacement will be offered or the full cost of the product and return postage will be reimbursed in full.
If the item(s) are found to be in full working order only a 50% refund will be offered or a unpaid return of the item(s) to the customer.